Frequently asked questions

What does Galloway do to keep my group safe?

With safety and comfort an absolute priority, all our coaches meet the most stringent criteria and are meticulously maintained by highly qualified technicians.

Galloway is a member of the Confederation of Passenger Transport, the main organisation representing and advising the coach and bus industry.

Galloway is accredited to CoachMarque, the only universally recognised kite mark of quality in the UK coach industry.

We are also one of the founder members of the Consortium of Independent Tour Operators, who are a collection of high quality companies who work together to maintain and improve standards.

Our fleet is maintained onsite to a high standard and we work hard to invest in new vehicles every year.

All coaches come with seat belts fitted as standard and we encourage all passengers to use them at all times.

I want to organise a day out with my group but I don’t know where to go. Where do you recommend?

We organise a great range of days out by coach for members of the public. Why not look through our list of days excursions for inspiration?

What insurance do you have?

Galloway has Tour Operators Liability Insurance and Public Liability Insurance for £10,000,000.

What happens if there is an emergency?

Passenger safety is our number one priority. Galloway operates a Crisis Management System which sets out how incidents are handled. This is available on request. Rest assured, our staff will manage any incidents professionally and efficiently. Whether a minor problem or a major incident requiring a large scale response, the procedure is:

Notification

Response

Communication

Management

Conclusion

How do I know your drivers are experienced?

Our drivers are licenced, DBS checked and fully trained. They will be chosen for you for their suitability and experience.

Drivers all receive a Driver Handbook, detailing the actions, responses and conduct expected of them. They are trained to ensure they are equipped to look after groups (including children) and handle any situation as it occurs.

How old will be my coach be?

The majority of our coaches are less than five years old.

When is my payment due?

Full payment is due 7 days before travel. There is no deposit required, unless specified. We accept cash, cheque or can take card payments over the telephone.

Please note there is no VAT on coach hire.

How do I cancel a booking?

Please inform us as soon as possible if you require to cancel a booking. We will require confirmation of this in writing. Please request our Terms and conditions for further details

How do I make a booking?

After accepting our quotation, we will send you confirmation of booking by post or email. Please check over everything and sign and send back the accompanying acceptance form. We require a group leader and mobile contact number for the day of travel in case of emergencies.

Can I change my booking?

If you need to make changes to your booking or quotation, then please contact our friendly team to discuss the changes you wish to make.

How will legislation affect my drivers' hours?

You can see how drivers' legislation may affect your journey here (pdf)