At Galloway, we endeavour to respond to as
many of your queries as possible. Below you can
find a list of frequently asked questions.
If, having read the following, you still
feel as though you haven't recieved as much
information as you would like, please feel free
to contact us with your questions and we shall
be in contact as soon as we can.
What does Galloway do
to keep my group
safe?
With safety and comfort an
absolute priority, all our coaches
meet the most stringent criteria and
are meticulously maintained by highly
qualified technicians.
Galloway is a member of the
Confederation of Passenger Transport,
the main organisation representing
and advising the coach and bus
industry.
Galloway is accredited to
CoachMarque, the only universally
recognised kite mark of quality in
the UK coach industry.
We are also one of the founder
members of the Consortium of
Independent Tour Operators, who are a
collection of high quality companies
who work together to maintain and
improve standards.
Our fleet is maintained onsite to
a high standard and we work hard to
invest in new vehicles every
year.
All coaches come with seat belts
fitted as standard and we encourage
all passengers to use them at all
times.
I want to organise a
day out with my group but I
don’t know where to go. Where do
you recommend?
We organise a great range of days
out by coach for members of the
public. Why not look through our list
of days excursions for
inspiration?
What insurance do you
have?
Galloway has Tour Operators
Liability Insurance and Public
Liability Insurance for
£10,000,000.
What happens if there
is an emergency?
Passenger safety is our number one
priority. Galloway operates a Crisis
Management System which sets out how
incidents are handled. This is
available on request. Rest assured,
our staff will manage any incidents
professionally and efficiently.
Whether a minor problem or a major
incident requiring a large scale
response, the procedure is:
Notification
Response
Communication
Management
Conclusion
How do I know your
drivers are
experienced?
Our drivers are licenced, DBS
checked and fully trained. They will
be chosen for you for their
suitability and experience.
Drivers all receive a Driver
Handbook, detailing the actions,
responses and conduct expected of
them. They are trained to ensure they
are equipped to look after groups
(including children) and handle any
situation as it occurs.
How old will be my
coach be?
The majority of our coaches are
less than five years old.
When is my payment
due?
Full payment is due 7 days before
travel. There is no deposit required,
unless specified. We accept cash,
cheque or can take card payments over
the telephone.
Please note there is no VAT on
coach hire.
How do I cancel a
booking?
Please inform us as soon as
possible if you require to cancel a
booking. We will require confirmation
of this in writing. Please request
our Terms and conditions for further
details
How do I make a
booking?
After accepting our quotation, we
will send you confirmation of booking
by post or email. Please check over
everything and sign and send back the
accompanying acceptance form. We
require a group leader and mobile
contact number for the day of travel
in case of emergencies.
Can I change my
booking?
If you need to make changes to
your booking or quotation, then
please contact our friendly team to
discuss the changes you wish to
make.
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