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Galloway Coach Travel Limited

Denters Hill, Mendlesham, IP14 5RR

Day excursions, shows, concerts and events Trading Charter and Booking Conditions


These conditions of carriage set out clearly and simply the responsibilities which we have to you and which you in turn have to us. Please read carefully.

Booking your excursion or concert. You can book an excursion or concert by visiting one of our travel centres, by telephone or on our website. For day excursions full payment is required at the time of booking, but seats can be held on option for 7 days (48 hours within 14 days of departure) pending receipt of payment. For selected day excursions a deposit of £50 per person is required at the time of booking, the balance is due 8 weeks before departure. Payment may be made by cash, cheque or credit/debit card. Your booking will be confirmed by the issue of a Travel Ticket showing your joining point and time, seat number(s) and approximate return time. When a booking is made, the 'lead name' on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the amount indicated. If booking with a booking agent all monies paid are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will come into existence between us when we issue this invoice to the 'lead name' or your booking agent. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts.

If you change your booking. If, after your travel ticket has been issued, you wish to transfer to another of our day excursions we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person in whose name the booking was made. This must be accompanied by a payment of £7.50 to cover administration costs. Any alteration by you within 21 days of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below. Other alterations such as the addition of requests or change of pick-up point must be notified in writing and accompanied by a payment of £7.50 to cover administrative costs. Changes of pick-up point or any additional special requests cannot be guaranteed within 21 days of departure. If your booking includes a ticket for an event, show or concert, it may not be possible to change this in which case a cancellation charge as detailed below would be payable.

If you cancel your excursion. You, or any members of your party, may cancel your excursion in writing, at any time provided that the cancellation is made by the person in whose name the booking was made. Any cancellation by you will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below.


Period before departure within which cancellation is received

Amount of cancellation charge shown as % of excursion price

More than 30 days


22 – 29 days


21 days or less



For excursions where Event / Show / Concert Tickets have been purchased the following cancellation charges will apply.


Period before departure within which cancellation is received

Amount of cancellation charge shown as % of excursion price

More than 22 days

The value of the ticket plus 50% of the remainder of the cost of the excursion.

21 days or less



NOTE: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.


If we cancel or amend your booking. The arrangements for our excursions are made many months in advance. Sometimes minor amendments (such as to departure times or pickup points) are unavoidable and we reserve the right to amend details when required. We will do our best to keep you informed. For major amendments, such as cancellation, due to insufficient bookings, all monies paid by passengers for that particular excursion will be refunded in full and following that the company shall be exempt from any further liability.

Missed departure. Your travel ticket clearly shows the departure point and time. Please check this carefully. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. All drivers have a list of passengers joining at each point shown on clients' tickets, and in the event of clients not being at the arranged point will make every endeavour to contact them.

Delays/Missed Show/Event etc. We arrange departure times to give reasonable allowance for delays which may be incurred en route to venues. In the event of delays beyond our reasonable control (e.g. accidents/roadwork's etc.), liability is restricted to returning you to your point of departure.

Show castings. We are unable to guarantee that advertised or particular performers will appear in any show or concert, and no refunds will be made.

Right of Admission. The right of admission to any event is reserved to the promoter. The company will not accept any liability or offer any refund or compensation in the event that you are refused entry to a venue by nature of your behaviour or demeanour (e.g. being drunk or under the influence of alcohol, being, or appearing to be, under the age limit for admission, acting in such a manner that you are refused entry). You must be prepared to be subjected to a security search of your person and belongings. Please check event FAQ’s before travelling.

Cancelled event/show. In the event of a show/event being cancelled twelve hours or more before commencement of the performance, we will make every endeavour to contact clients to inform them of the cancellation. The company will endeavour to obtain either a transfer or refund from the supplier / promoter on behalf of the client.

Children & Seniors. Children under the age of 18 must be accompanied by an adult. On some excursions a reduction in price may be available for children and seniors. (See individual trip details).

Coach Seating. Coach seats are normally allocated at the time of booking and subject to availability at that time. However, seat locations cannot be guaranteed because occasionally it may prove necessary to reallocate seating due to circumstances beyond our control.

Journey Times, Pickup and Return Schedules. Although you will be provided with anticipated details at the time of booking, these cannot be guaranteed and may change due to circumstances beyond our control.

Force Majeure. Should our contracted obligations be prevented or affected by "Force Majeure" meaning an event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid and is therefore an event beyond our, or the supplier’s reasonable control. These events include but are not limited to strikes, riots, political/civil unrest, government acts, hostilities, war, threat of war, terrorist activity or threat of terrorist activity, industrial disputes, natural or nuclear disaster, fire, flood, tornadoes, hurricanes, transportation problems and severe weather conditions, our liability to you will be for recoverable costs only. We suggest that you take out adequate travel insurance to cover such eventualities.

Special requests. If you have a special request, we will do our best to help, but we cannot guarantee that it will be fulfilled. Please inform us of your request before you make your booking.

Passenger behaviour. We reserve the unconditional right to refuse a booking or terminate a client's booking in the event of unreasonable conduct which in our opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your excursion by such a termination our responsibility for your excursion thereupon ceases. Full cancellation charges will apply and we will be under no obligation for any refund, compensation or loss which you may incur.

If you have a complaint. If you have a complaint during your excursion, please inform, in the first instance, the driver/courier who will do his/her best to help you there and then. If the matter is not resolved on the day you must notify us in writing within 14 days of the completion of your excursion and this must be sent to the address above. Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it. Any written complaints should be sent to

Travel Insurance. In view of the relatively high cost of some of our inclusive Day Excursions we strongly recommend that our clients are covered by personal Travel Insurance. Full details of our travel insurance cover are available on request.

December 2019


Galloway Travel Group, Denters Hill, Mendlesham IP14 5RR



0330 1000 360


Contact Us

Galloway Travel Group, Denters Hill,
Mendlesham, Suffolk, IP14 5RR

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